H.7. Have you introduced new or significantly improved production and/or service delivery processes in the last three years? | |||||
Economy | Total | Yes | No | DK/refuse | |
---|---|---|---|---|---|
N | % | ||||
Balkan Barometer 2019 | |||||
SEE | 1.271 | 100 | 29 | 67 | 4 |
Albania | 221 | 13 | 38 | 57 | 5 |
Bosnia and Herzegovina |
208 | 19 | 28 | 70 | 2 |
Croatia | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 208 | 7 | 32 | 61 | 7 |
Republic of North Macedonia |
202 | 43 | 30 | 67 | 2 |
Montenegro | 227 | 5 | 22 | 74 | 3 |
Serbia | 205 | 12 | 26 | 71 | 2 |
Balkan Barometer 2018 | |||||
SEE | 1.203 | 100 | 31 | 65 | 4 |
Albania | 200 | 13 | 25 | 74 | 1 |
Bosnia and Herzegovina |
201 | 19 | 40 | 56 | 4 |
Croatia | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 200 | 7 | 31 | 62 | 8 |
Republic of North Macedonia |
200 | 12 | 27 | 71 | 3 |
Montenegro | 199 | 5 | 38 | 59 | 3 |
Serbia | 203 | 43 | 31 | 65 | 4 |
Balkan Barometer 2017 | |||||
SEE | 1.430 | 100 | 51 | 48 | 1 |
Albania | 200 | 9 | 50 | 50 | 1 |
Bosnia and Herzegovina |
200 | 12 | 58 | 41 | 2 |
Croatia | 204 | 37 | 50 | 50 | 0 |
Kosovo* | 200 | 5 | 37 | 62 | 1 |
Republic of North Macedonia |
203 | 8 | 50 | 49 | 1 |
Montenegro | 209 | 3 | 53 | 45 | 2 |
Serbia | 221 | 27 | 53 | 46 | 1 |
Balkan Barometer 2016 | |||||
SEE | 1.404 | 100 | 49 | 50 | 2 |
Albania | 116 | 8 | 50 | 49 | 0 |
Bosnia and Herzegovina |
161 | 11 | 58 | 38 | 3 |
Croatia | 521 | 37 | 48 | 52 | 0 |
Kosovo* | 64 | 5 | 47 | 49 | 4 |
Republic of North Macedonia |
92 | 7 | 37 | 61 | 2 |
Montenegro | 40 | 3 | 48 | 46 | 5 |
Serbia | 410 | 29 | 49 | 49 | 2 |
H.7.a. Who developed these process innovations? | ||||||
Economy | Total | Your enterprise by itself | Your enterprise together with other enterprises or organisations* | Your enterprise by adapting or modifying processes originally developed by other enterprises or organisations* | Other enterprises or organisations* | |
---|---|---|---|---|---|---|
N | % | |||||
Balkan Barometer 2019 | ||||||
SEE | 1.271 | 100 | 80 | 16 | 12 | 2 |
Albania | 221 | 13 | 85 | 11 | 5 | 5 |
Bosnia and Herzegovina |
208 | 19 | 77 | 14 | 7 | 2 |
Croatia | n/a | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 208 | 7 | 81 | 7 | 17 | 4 |
Republic of North Macedonia |
202 | 43 | 70 | 34 | 28 | 0 |
Montenegro | 227 | 5 | 84 | 13 | 11 | 0 |
Serbia | 205 | 12 | 86 | 18 | 8 | 0 |
Balkan Barometer 2018 | ||||||
SEE | 382 | 100 | 63 | 18 | 19 | 5 |
Albania | 50 | 11 | 60 | 22 | 16 | 2 |
Bosnia and Herzegovina |
80 | 24 | 61 | 10 | 25 | 4 |
Croatia | n/a | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 61 | 7 | 72 | 20 | 3 | 7 |
Republic of North Macedonia |
53 | 10 | 64 | 19 | 17 | 9 |
Montenegro | 76 | 6 | 78 | 12 | 14 | 1 |
Serbia | 62 | 42 | 61 | 23 | 21 | 6 |
H.7.b. Were any of your process innovations introduced during the three years new to your market? | |||||
Economy | Total | Yes | No | DK/refuse | |
---|---|---|---|---|---|
N | % | ||||
Balkan Barometer 2019 | |||||
SEE | 1.271 | 100 | 40 | 55 | 5 |
Albania | 221 | 13 | 63 | 30 | 7 |
Bosnia and Herzegovina |
208 | 19 | 19 | 73 | 8 |
Croatia | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 208 | 7 | 69 | 31 | 0 |
Republic of North Macedonia |
202 | 43 | 17 | 77 | 6 |
Montenegro | 227 | 5 | 28 | 69 | 3 |
Serbia | 205 | 12 | 32 | 64 | 4 |
Balkan Barometer 2018 | |||||
SEE | 382 | 100 | 34 | 59 | 7 |
Albania | 50 | 11 | 68 | 20 | 12 |
Bosnia and Herzegovina |
80 | 24 | 35 | 63 | 3 |
Croatia | n/a | n/a | n/a | n/a | n/a |
Kosovo* | 61 | 7 | 61 | 34 | 5 |
Republic of North Macedonia |
53 | 10 | 34 | 62 | 4 |
Montenegro | 76 | 6 | 32 | 64 | 4 |
Serbia | 62 | 42 | 21 | 69 | 10 |