A10_12 How satisfied are you with Accessibility to public services via a digital channel?
Economy I'm completely dissatisfied I'm mostly unsatisfied Neither satisfied nor dissatisfied I'm mostly satisfied I'm completely satisfied DK/refuse
Balkan Barometer 2021
Region 8 13 35 29 6 10
Albania 9 14 27 34 7 11
Bosnia and
Herzegovina
9 17 33 27 5 10
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 7 18 60 10 2 4
North Macedonia 11 11 22 34 8 14
Montenegro 9 13 34 32 4 9
Serbia 2 6 32 36 10 15
Balkan Barometer 2019
SEE 9 14 26 29 7 15
Albania 15 11 23 31 7 13
Bosnia and
Herzegovina
11 25 33 19 3 8
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 6 14 29 33 6 12
Republic of North
Macedonia
7 8 22 28 7 28
Montenegro 6 11 27 33 8 16
Serbia 10 16 22 30 8 14
Balkan Barometer 2018
SEE 10 13 30 26 6 15
Albania 9 13 25 32 5 16
Bosnia and
Herzegovina
23 14 27 21 5 11
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 9 17 35 23 7 9
Republic of North
Macedonia
5 11 23 34 15 12
Montenegro 5 9 38 21 6 21
Serbia 6 12 34 26 5 17
Balkan Barometer 2017
SEE 8 11 28 30 9 14
Albania 8 12 28 29 4 19
Bosnia and
Herzegovina
13 14 30 29 8 5
Croatia 3 7 22 39 15 14
Kosovo* 10 18 34 29 6 3
Republic of North
Macedonia
7 9 24 32 17 10
Montenegro 4 7 30 33 8 19
Serbia 8 12 30 24 7 19