| A09_12 How satisfied are you with Accessibility to public e-services (online services, smarthphone app, etc)? | ||||||||
| Economy | Total | I'm completely dissatisfied | I'm mostly unsatisfied | Neither satisfied nor dissatisfied | I'm mostly satisfied | I'm completely satisfied | DK/refuse | |
|---|---|---|---|---|---|---|---|---|
| Mean | N | |||||||
| Balkan Barometer 2023 | ||||||||
| Region | 3,0 | 6027 | 10 | 17 | 29 | 29 | 6 | 9 |
| Albania | 3,3 | 1010 | 5 | 12 | 26 | 37 | 4 | 14 |
| Bosnia and Herzegovina |
2,4 | 1010 | 25 | 26 | 23 | 19 | 1 | 6 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 3,0 | 1005 | 5 | 21 | 43 | 26 | 4 | 2 |
| North Macedonia | 3,0 | 1000 | 13 | 17 | 25 | 23 | 8 | 13 |
| Montenegro | 3,1 | 1000 | 9 | 16 | 31 | 30 | 6 | 8 |
| Serbia | 3,4 | 1002 | 5 | 11 | 24 | 37 | 11 | 11 |
| Balkan Barometer 2022 | ||||||||
| Region | 3,3 | 6029 | 7 | 13 | 27 | 31 | 10 | 12 |
| Albania | 3,7 | 1001 | 1 | 4 | 22 | 47 | 8 | 17 |
| Bosnia and Herzegovina |
2,9 | 1018 | 13 | 17 | 27 | 25 | 4 | 13 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 3,4 | 1002 | 7 | 18 | 24 | 30 | 18 | 4 |
| North Macedonia | 3,1 | 1000 | 10 | 17 | 26 | 25 | 10 | 13 |
| Montenegro | 3,2 | 1008 | 6 | 12 | 37 | 25 | 7 | 13 |
| Serbia | 3,5 | 1000 | 4 | 9 | 28 | 37 | 12 | 11 |
| Balkan Barometer 2021 | ||||||||
| Region | 3,1 | 6000 | 8 | 13 | 35 | 29 | 6 | 10 |
| Albania | 3,2 | 1000 | 9 | 14 | 27 | 34 | 7 | 11 |
| Bosnia and Herzegovina |
3,0 | 1000 | 9 | 17 | 33 | 27 | 5 | 10 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 2,8 | 1000 | 7 | 18 | 60 | 10 | 2 | 4 |
| North Macedonia | 3,2 | 1000 | 11 | 11 | 22 | 34 | 8 | 14 |
| Montenegro | 3,1 | 1000 | 9 | 13 | 34 | 32 | 4 | 9 |
| Serbia | 3,6 | 1000 | 2 | 6 | 32 | 36 | 10 | 15 |
| Balkan Barometer 2019 | ||||||||
| SEE | 6120 | 9 | 14 | 26 | 29 | 7 | 15 | |
| Albania | 1035 | 15 | 11 | 23 | 31 | 7 | 13 | |
| Bosnia and Herzegovina |
1003 | 11 | 25 | 33 | 19 | 3 | 8 | |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | |
| Kosovo* | 1023 | 6 | 14 | 29 | 33 | 6 | 12 | |
| Republic of North Macedonia |
1036 | 7 | 8 | 22 | 28 | 7 | 28 | |
| Montenegro | 1000 | 6 | 11 | 27 | 33 | 8 | 16 | |
| Serbia | 1023 | 10 | 16 | 22 | 30 | 8 | 14 | |
| Balkan Barometer 2018 | ||||||||
| SEE | 3,1 | 6025 | 10 | 13 | 30 | 26 | 6 | 15 |
| Albania | 3,2 | 1002 | 9 | 13 | 25 | 32 | 5 | 16 |
| Bosnia and Herzegovina |
2,7 | 1003 | 23 | 14 | 27 | 21 | 5 | 11 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 3,0 | 999 | 9 | 17 | 35 | 23 | 7 | 9 |
| Republic of North Macedonia |
3,5 | 1000 | 5 | 11 | 23 | 34 | 15 | 12 |
| Montenegro | 3,2 | 1005 | 5 | 9 | 38 | 21 | 6 | 21 |
| Serbia | 3,1 | 1016 | 6 | 12 | 34 | 26 | 5 | 17 |
| Balkan Barometer 2017 | ||||||||
| SEE | 3,3 | 7.026 | 8 | 11 | 28 | 30 | 9 | 14 |
| Albania | 3,1 | 1000 | 8 | 12 | 28 | 29 | 4 | 19 |
| Bosnia and Herzegovina |
3,1 | 1002 | 13 | 14 | 30 | 29 | 8 | 5 |
| Croatia | 3,6 | 1005 | 3 | 7 | 22 | 39 | 15 | 14 |
| Kosovo* | 3,1 | 1000 | 10 | 18 | 34 | 29 | 6 | 3 |
| Republic of North Macedonia |
3,5 | 1005 | 7 | 9 | 24 | 32 | 17 | 10 |
| Montenegro | 3,4 | 1006 | 4 | 7 | 30 | 33 | 8 | 19 |
| Serbia | 3,1 | 1008 | 8 | 12 | 30 | 24 | 7 | 19 |