L82 Have you been in contact with public services in the last year?
Economy Yes No
Balkan Barometer 2020
Region 65 35
Albania 70 30
Bosnia and
Herzegovina
70 30
Croatia n/a n/a
Kosovo* 44 56
Republic of North
Macedonia
62 38
Montenegro 79 21
Serbia 65 35
Balkan Barometer 2019
Region 47 53
Albania 50 50
Bosnia and
Herzegovina
52 48
Croatia n/a n/a
Kosovo* 38 62
Republic of North
Macedonia
52 48
Montenegro 39 61
Serbia 50 50
Balkan Barometer 2018
Region 60 40
Albania 67 33
Bosnia and
Herzegovina
67 33
Croatia n/a n/a
Kosovo* 60 40
Republic of North
Macedonia
60 40
Montenegro 74 26
Serbia 53 47
Balkan Barometer 2017
Region 67 33
Albania 66 34
Bosnia and
Herzegovina
72 28
Croatia 75 25
Kosovo* 67 33
Republic of North
Macedonia
64 36
Montenegro 51 49
Serbia 62 38

 

L83 If yes, whether these were central or local government services?
Economy Central government services Local government services
Balkan Barometer 2020
Region 65 69
Albania 64 72
Bosnia and
Herzegovina
61 71
Croatia n/a n/a
Kosovo* 64 57
Republic of North
Macedonia
69 73
Montenegro 68 63
Serbia 65 75
Balkan Barometer 2019
Region 51 49
Albania 34 66
Bosnia and
Herzegovina
42 58
Croatia n/a n/a
Kosovo* 69 31
Republic of North
Macedonia
43 57
Montenegro 59 41
Serbia 64 36
Balkan Barometer 2018
Region 61 74
Albania 42 87
Bosnia and
Herzegovina
67 72
Croatia n/a n/a
Kosovo* 66 60
Republic of North
Macedonia
71 71
Montenegro 69 59
Serbia 59 76
Balkan Barometer 2017
Region 61 75
Albania 34 90
Bosnia and
Herzegovina
63 75
Croatia 61 78
Kosovo* 77 26
Republic of North
Macedonia
63 82
Montenegro 56 71
Serbia 66 77