L78 Have you been in contact with public services in the last year?
Economy Yes No
Balkan Barometer 2021
Region 53 47
Albania 52 48
Bosnia and
Herzegovina
58 41
Croatia n/a n/a
Kosovo* 55 45
North Macedonia 49 51
Montenegro 53 47
Serbia 51 49
Balkan Barometer 2020
Region 65 35
Albania 70 30
Bosnia and
Herzegovina
70 30
Croatia n/a n/a
Kosovo* 44 56
North Macedonia 62 38
Montenegro 79 21
Serbia 65 35
Balkan Barometer 2019
Region 47 53
Albania 50 50
Bosnia and
Herzegovina
52 48
Croatia n/a n/a
Kosovo* 38 62
North Macedonia 52 48
Montenegro 39 61
Serbia 50 50
Balkan Barometer 2018
Region 60 40
Albania 67 33
Bosnia and
Herzegovina
67 33
Croatia n/a n/a
Kosovo* 60 40
North Macedonia 60 40
Montenegro 74 26
Serbia 53 47
Balkan Barometer 2017
Region 67 33
Albania 66 34
Bosnia and
Herzegovina
72 28
Croatia 75 25
Kosovo* 67 33
North Macedonia 64 36
Montenegro 51 49
Serbia 62 38

 

L79 If yes, whether these were central or local government services?
Economy Central government services Local government services
Balkan Barometer 2021
Region 61 39
Albania 41 59
Bosnia and
Herzegovina
53 47
Croatia n/a n/a
Kosovo* 77 23
North Macedonia 70 30
Montenegro 70 30
Serbia 55 45
Balkan Barometer 2020
Region 65 69
Albania 64 72
Bosnia and
Herzegovina
61 71
Croatia n/a n/a
Kosovo* 64 57
North Macedonia 69 73
Montenegro 68 63
Serbia 65 75
Balkan Barometer 2019
Region 51 49
Albania 34 66
Bosnia and
Herzegovina
42 58
Croatia n/a n/a
Kosovo* 69 31
North Macedonia 43 57
Montenegro 59 41
Serbia 64 36
Balkan Barometer 2018
Region 61 74
Albania 42 87
Bosnia and
Herzegovina
67 72
Croatia n/a n/a
Kosovo* 66 60
North Macedonia 71 71
Montenegro 69 59
Serbia 59 76
Balkan Barometer 2017
Region 61 75
Albania 34 90
Bosnia and
Herzegovina
63 75
Croatia 61 78
Kosovo* 77 26
North Macedonia 63 82
Montenegro 56 71
Serbia 66 77