C18 Did you switch to more online/digital services during the last year?
Economy Yes No DK/refuse
Balkan Barometer 2022
Region 52 48 0
Albania 70 31 0
Bosnia and
Herzegovina
53 46 0
Croatia n/a n/a n/a
Kosovo* 78 22 0
North Macedonia 48 52 0
Montenegro 36 64 0
Serbia 44 56 0
Balkan Barometer 2021
Region 53 47 0
Albania 63 38 0
Bosnia and
Herzegovina
63 38 0
Croatia n/a n/a n/a
Kosovo* 41 58 1
North Macedonia 48 52 0
Montenegro 51 49 0
Serbia 52 49 0

 

C18a IF YES, please select all that applies
Economy It is easier and faster It is cheaper It was mainly driven by Covid induced context
Balkan Barometer 2022
Region 75 45 47
Albania 88 40 42
Bosnia and
Herzegovina
92 51 38
Croatia n/a n/a n/a
Kosovo* 38 52 76
North Macedonia 75 37 61
Montenegro 68 6 60
Serbia 73 47 42
Balkan Barometer 2021
Region 43 4 53
Albania 34 1 66
Bosnia and
Herzegovina
41 12 47
Croatia n/a n/a n/a
Kosovo* 48 2 50
North Macedonia 54 2 44
Montenegro 44 2 54
Serbia 42 3 55

 

C18b If NO, Please select all that applies
Economy I don’t have the required skills to use online services I have no information what services are offered online or through digital platforms I’m afraid I have to agree and share my personal data I didn’t feel the necessity to switch to online/digital services
Balkan Barometer 2022
Region 7 6 10 85
Albania 7 2 5 93
Bosnia and
Herzegovina
2 11 20 77
Croatia n/a n/a n/a n/a
Kosovo* 14 9 11 80
North Macedonia 10 3 4 86
Montenegro 2 4 4 94
Serbia 8 6 9 85
Balkan Barometer 2021
Region 9 5 7 79
Albania 5 4 11 80
Bosnia and
Herzegovina
4 12 9 75
Croatia n/a n/a n/a n/a
Kosovo* 3 1 3 94
North Macedonia 12 3 10 76
Montenegro 14 3 10 72
Serbia 16 7 3 73