M96 Do you agree that written information of your Government (such as laws, decisions, web pages, forms) is overall easy to understand and uses plain language?
Economy Totally disagree Tend to disagree Tend to agree Totally agree DK/refuse
Balkan Barometer 2020
Region 13 25 41 9 13
Albania 11 29 38 7 15
Bosnia and
Herzegovina
26 30 30 4 11
Croatia n/a n/a n/a n/a n/a
Kosovo* 7 14 55 9 15
Republic of North
Macedonia
11 23 38 14 13
Montenegro 13 22 44 10 11
Serbia 9 32 41 7 10
Balkan Barometer 2019
Region 13 24 40 8 16
Albania 16 21 36 11 16
Bosnia and
Herzegovina
21 31 36 4 8
Croatia n/a n/a n/a n/a n/a
Kosovo* 9 24 45 8 14
Republic of North
Macedonia
12 22 38 7 21
Montenegro 7 20 46 10 16
Serbia 14 27 36 7 17