| L82 Did you switch to online/digital services during the pandemic? | |||||
| Economy | Total | Yes | No | DK/refuse | |
|---|---|---|---|---|---|
| N | % | ||||
| Balkan Barometer 2021 | |||||
| Region | 6000 | 100 | 38 | 59 | 3 |
| Albania | 1000 | 17 | 61 | 39 | 0 |
| Bosnia and Herzegovina |
1000 | 17 | 22 | 78 | 0 |
| Croatia | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 1000 | 17 | 49 | 51 | 0 |
| North Macedonia | 1000 | 17 | 35 | 65 | 0 |
| Montenegro | 1000 | 17 | 44 | 56 | 0 |
| Serbia | 1000 | 17 | 18 | 66 | 16 |
| L82a IF YES, please select all that applies | |||||
| Economy | Total | It is easier and faster | It is cheaper | I couldn’t go out due to COVID-19 | |
|---|---|---|---|---|---|
| N | % | ||||
| Balkan Barometer 2021 | |||||
| Region | 2296 | 100 | 74 | 18 | 42 |
| Albania | 609 | 27 | 73 | 22 | 58 |
| Bosnia and Herzegovina |
223 | 10 | 78 | 29 | 23 |
| Croatia | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 492 | 21 | 60 | 4 | 53 |
| North Macedonia | 351 | 15 | 88 | 23 | 29 |
| Montenegro | 442 | 19 | 76 | 16 | 32 |
| Serbia | 179 | 8 | 81 | 26 | 28 |
| L82b IF NO, please select all that applies | |||||||
| Economy | Total | I don’t have a computer | I don’t have the required skills to use online services | I have no information what services are offered online or through digital platforms | I’m afraid I have to agree and share my personal data | I didn’t feel the necessity to switch to online/digital services | |
|---|---|---|---|---|---|---|---|
| N | % | ||||||
| Balkan Barometer 2021 | |||||||
| Region | 3535 | 100 | 13 | 24 | 17 | 12 | 55 |
| Albania | 391 | 11 | 20 | 36 | 15 | 5 | 52 |
| Bosnia and Herzegovina |
775 | 22 | 11 | 20 | 21 | 12 | 58 |
| Croatia | n/a | n/a | n/a | n/a | n/a | n/a | n/a |
| Kosovo* | 508 | 14 | 2 | 5 | 11 | 4 | 78 |
| North Macedonia | 646 | 18 | 14 | 31 | 24 | 20 | 43 |
| Montenegro | 558 | 16 | 13 | 19 | 16 | 13 | 53 |
| Serbia | 657 | 19 | 21 | 35 | 13 | 12 | 47 |