L82 Did you switch to online/digital services during the pandemic?
Economy Yes No DK/refuse
Balkan Barometer 2021
Region 38 59 3
Albania 61 39 0
Bosnia and
Herzegovina
22 78 0
Croatia n/a n/a n/a
Kosovo* 49 51 0
North Macedonia 35 65 0
Montenegro 44 56 0
Serbia 18 66 16

 

L82a IF YES, please select all that applies
Economy It is easier and faster It is cheaper I couldn’t go out due to COVID-19
Balkan Barometer 2021
Region 74 18 42
Albania 73 22 58
Bosnia and
Herzegovina
78 29 23
Croatia n/a n/a n/a
Kosovo* 60 4 53
North Macedonia 88 23 29
Montenegro 76 16 32
Serbia 81 26 28

 

L82b IF NO, please select all that applies
Economy I don’t have a computer I don’t have the required skills to use online services I have no information what services are offered online or through digital platforms I’m afraid I have to agree and share my personal data I didn’t feel the necessity to switch to online/digital services
Balkan Barometer 2021
Region 13 24 17 12 55
Albania 20 36 15 5 52
Bosnia and
Herzegovina
11 20 21 12 58
Croatia n/a n/a n/a n/a n/a
Kosovo* 2 5 11 4 78
North Macedonia 14 31 24 20 43
Montenegro 13 19 16 13 53
Serbia 21 35 13 12 47