L84 Do you agree that the administrative procedures in public institutions are efficient?
Economy Totally disagree Tend to disagree Tend to agree Totally agree DK/refuse
Balkan Barometer 2021
Region 11 27 48 6 9
Albania 13 22 53 7 6
Bosnia and
Herzegovina
18 29 42 4 8
Croatia n/a n/a n/a n/a n/a
Kosovo* 6 27 52 2 13
North Macedonia 13 26 45 9 9
Montenegro 11 30 43 5 11
Serbia 5 27 51 11 6
Balkan Barometer 2020
Region 12 28 47 6 7
Albania 10 33 50 4 4
Bosnia and
Herzegovina
23 32 37 2 5
Croatia n/a n/a n/a n/a n/a
Kosovo* 7 17 55 8 13
North Macedonia 12 29 42 9 8
Montenegro 10 22 55 7 7
Serbia 9 35 45 6 6
Balkan Barometer 2019
Region 12 29 45 6 8
Albania 16 24 39 9 13
Bosnia and
Herzegovina
15 39 39 3 4
Croatia n/a n/a n/a n/a n/a
Kosovo* 5 23 54 8 10
North Macedonia 12 24 48 5 10
Montenegro 4 22 58 8 8
Serbia 19 40 33 3 5
Balkan Barometer 2018
Region 13 34 42 4 6
Albania 10 29 49 8 4
Bosnia and
Herzegovina
25 35 33 1 6
Croatia n/a n/a n/a n/a n/a
Kosovo* 13 19 47 10 11
North Macedonia 9 29 51 4 7
Montenegro 8 21 58 4 10
Serbia 11 40 40 3 6
Balkan Barometer 2017
Region 17 35 39 4 5
Albania 14 39 39 3 4
Bosnia and
Herzegovina
18 37 33 4 7
Croatia 19 36 40 3 3
Kosovo* 14 26 50 4 5
North Macedonia 11 30 50 6 4
Montenegro 8 22 54 6 9
Serbia 19 36 35 3 6
Balkan Barometer 2016
Region 24 34 33 4 5
Albania 20 34 39 4 3
Bosnia and
Herzegovina
37 29 22 5 8
Croatia 23 35 36 3 2
Kosovo* 18 39 36 4 4
North Macedonia 13 29 47 10 2
Montenegro 14 24 46 8 8
Serbia 24 38 30 2 6
Balkan Barometer 2015
Region 28 34 32 3 3
Albania 26 31 39 4 0
Bosnia and
Herzegovina
41 28 25 4 3
Croatia 26 37 32 2 2
Kosovo* 22 18 46 10 4
North Macedonia 12 32 48 5 4
Montenegro 16 30 39 8 8
Serbia 29 41 24 1 4