C22 Has your company had any cases solved through mediation in the last 36 months?
Economy	Total		Yes	No	DK/ Refuse
	N	%
Balkan Barometer 2023
Region	1211	100	5	92	3
Albania	200	13	8	91	1
Bosnia and Herzegovina	200	18	16	83	2
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	210	7	2	94	4
North Macedonia	200	11	7	92	1
Montenegro	200	5	5	91	5
Serbia	201	45	1	96	3
Balkan Barometer 2022
Region	1203	100	6	90	5
Albania	200	13	13	87	1
Bosnia and Herzegovina	200	18	7	89	4
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	7	2	92	5
North Macedonia	202	11	4	93	3
Montenegro	200	5	5	80	16
Serbia	201	45	4	91	5
Balkan Barometer 2021
Region	1200	100	5	91	3
Albania	200	17	3	94	4
Bosnia and Herzegovina	200	17	13	85	3
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	17	2	96	2
North Macedonia	200	17	7	88	6
Montenegro	200	17	4	91	6
Serbia	200	17	5	94	2

 

D18 Has your company had any cases in arbitration courts in the last 36 months?
Economy	Total		Yes	No	DK/ Refuse
	N	%
Balkan Barometer 2020
Region	1215	100	15	83	2
Albania	203	13	10	89	1
Bosnia and Herzegovina	206	18	33	65	2
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	7	4	92	5
North Macedonia	200	11	7	93	0
Montenegro	205	5	14	82	4
Serbia	201	45	13	85	2
Balkan Barometer 2019
Region	1.271	100	17	80	3
Albania	221	13	7	87	6
Bosnia and Herzegovina	208	19	22	77	2
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	208	7	5	92	4
North Macedonia	205	12	15	84	1
Montenegro	227	5	32	67	1
Serbia	202	43	20	75	5

 

C22a How many cases in civil or commercial matters were solved by your company through mediation in the last 12 months?
Economy	Total		1	2	3	4	5
	Mean	N
Balkan Barometer 2023
Region	2,0	1211	44	31	15	3	7
Albania	1,3	200	73	20	7	0	0
Bosnia and Herzegovina	1,8	200	45	32	16	6	0
Croatia	n/a	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	3,0	210	0	50	25	0	25
North Macedonia	2,0	200	43	43	0	0	14
Montenegro	1,9	200	22	67	11	0	0
Serbia	4,0	201	0	0	50	0	50

 

D28a How many cases in civil or commercial matters were solved by your company through mediation in the last 36 months?
Economy	Total		1	2	3	4	5	8	10	12	20	365	DK/refuse
	Mean	N
Balkan Barometer 2022
Region			38	31	5		2						24
Albania			44	48	8		0						0
Bosnia and Herzegovina			27	33	7		7						27
Croatia			n/a	n/a	n/a		n/a						n/a
Kosovo*			25	75	0		0						0
North Macedonia			50	38	13		0						0
Montenegro			56	0	0		0						44
Serbia			38	13	0		0						50
Balkan Barometer 2021
Region	11,5	65	25	20	8	2	3	2	3	2	2	2	34
Albania	2,2	6	17	50	33	0	0	0	0	0	0	0	0
Bosnia and Herzegovina	28,8	25	16	16	4	0	8	0	4	4	4	4	40
Croatia	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	10,0	4	0	0	0	0	0	0	25	0	0	0	75
North Macedonia	2,0	14	29	36	14	7	0	0	0	0	0	0	14
Montenegro	1,0	7	43	0	0	0	0	0	0	0	0	0	57
Serbia	2,3	9	44	11	0	0	0	11	0	0	0	0	33

 

D19 How many cases in civil or commercial arbitration courts have involved your company either as a plaintiff or defendant in the last 36 months?
Economy	Total		1-3 cases	4-6 cases	7-10 cases	over 11 cases
	N	%
Balkan Barometer 2020
Region	1215	100	86	6	4	4
Albania	203	13	100	0	0	0
Bosnia and Herzegovina	206	18	78	9	6	7
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	7	86	0	0	14
North Macedonia	200	11	86	14	0	0
Montenegro	205	5	66	3	7	24
Serbia	201	45	93	4	4	0

 

C23 Do you consider mediation as a quick and cost-effective extra-judicial alternative to resolve disputes in civil and commercial matters, including for cross-border conflict resolution?
Economy	Total		Yes	No	DK/refuse
	N	%
Balkan Barometer 2023
Region	1211	100	67	31	2
Albania	200	13	47	53	0
Bosnia and Herzegovina	200	18	61	35	3
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	210	7	100	0	0
North Macedonia	200	11	79	21	0
Montenegro	200	5	100	0	0
Serbia	201	45	100	0	0

 

D28b Do you consider mediation as a quick and cost-effective extra-judicial alternative to resolve disputes in civil and commercial matters?
Economy	Total		Yes	No	DK/refuse
	N	%
Balkan Barometer 2022
Region	1203	100	49	42	9
Albania	200	13	68	32	0
Bosnia and Herzegovina	200	18	53	33	13
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	7	75	25	0
North Macedonia	202	11	50	38	13
Montenegro	200	5	67	22	11
Serbia	201	45	25	63	13
Balkan Barometer 2021
Region	65	100	55	26	18
Albania	6	9	83	17	0
Bosnia and Herzegovina	25	38	48	28	24
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	4	6	50	0	50
North Macedonia	14	22	71	21	7
Montenegro	7	11	57	29	14
Serbia	9	14	33	44	22

 

D28c Would your company consider mediation even in cases of cross border conflict resolution for the settlement of disputes in civil and commercial matters so as to simplify and improve access to justice?
Economy	Total		Yes	No	DK/refuse
	N	%
Balkan Barometer 2022
Region	1203	100	49	33	18
Albania	200	13	68	24	8
Bosnia and Herzegovina	200	18	53	20	27
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	200	7	50	50	0
North Macedonia	202	11	75	13	13
Montenegro	200	5	22	67	11
Serbia	201	45	25	50	25
Balkan Barometer 2021
Region	65	100	49	15	35
Albania	6	9	50	17	33
Bosnia and Herzegovina	25	38	52	12	36
Croatia	n/a	n/a	n/a	n/a	n/a
Kosovo*	4	6	50	0	50
North Macedonia	14	22	64	7	29
Montenegro	7	11	43	29	29
Serbia	9	14	22	33	44