A09_13 How satisfied are you with Administrative services from central government (such as passports and personal ID)?
Economy I'm completely dissatisfied I'm mostly unsatisfied Neither satisfied nor dissatisfied I'm mostly satisfied I'm completely satisfied DK/refuse
Balkan Barometer 2023
Region 10 17 29 33 8 3
Albania 4 8 22 47 15 5
Bosnia and
Herzegovina
20 24 27 25 3 2
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 6 21 42 24 5 2
North Macedonia 13 20 30 27 8 2
Montenegro 9 16 29 36 8 2
Serbia 6 16 26 40 10 2
Balkan Barometer 2022
Region 8 15 28 36 10 3
Albania 1 4 19 59 14 4
Bosnia and
Herzegovina
19 22 25 30 3 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 6 18 24 31 19 3
North Macedonia 8 16 32 33 9 2
Montenegro 8 16 37 26 7 7
Serbia 7 16 31 35 10 1
Balkan Barometer 2021
Region 9 17 34 31 7 2
Albania 9 14 20 42 14 2
Bosnia and
Herzegovina
15 21 33 26 3 2
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 7 17 62 11 2 2
North Macedonia 11 16 25 37 8 3
Montenegro 10 17 34 33 4 3
Serbia 4 15 32 38 9 2
Balkan Barometer 2020
Region 8 18 33 32 6 3
Albania 3 14 35 41 3 4
Bosnia and
Herzegovina
16 27 31 20 5 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 9 19 34 32 4 3
North Macedonia 7 19 28 33 9 3
Montenegro 8 14 32 31 11 3
Serbia 7 17 37 31 6 2
Balkan Barometer 2019
Region 6120 10 17 28 36 7 3
Albania 1035 17 12 21 39 8 4
Bosnia and
Herzegovina
1003 10 25 32 28 3 1
Croatia n/a n/a n/a n/a n/a n/a n/a
Kosovo* 1023 6 15 30 35 9 6
North Macedonia 1036 8 16 27 37 7 5
Montenegro 1000 4 11 28 45 10 2
Serbia 1023 13 20 28 31 6 2
Balkan Barometer 2018
Region 11 17 32 31 6 2
Albania 8 12 26 40 9 5
Bosnia and
Herzegovina
23 20 31 22 4 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 8 11 28 40 12 1
North Macedonia 4 11 31 43 9 2
Montenegro 6 13 42 28 5 5
Serbia 10 22 35 27 5 1
Balkan Barometer 2017
Region 13 20 31 28 6 3
Albania 7 13 32 36 5 7
Bosnia and
Herzegovina
18 20 31 24 5 2
Croatia 13 18 27 34 6 1
Kosovo* 8 23 35 29 5 0
North Macedonia 8 19 30 30 11 2
Montenegro 6 12 38 35 5 3
Serbia 15 24 32 23 4 2