F43 Have you used the Internet for the following?
Economy Education News Shopping, including booking travel arrangements Entertainment Work/Business Communication with colleagues, friends and family Researching information for personal needs Paying utility and other bills Using government e-services I don’t use the Internet
Balkan Barometer 2022
Region 30 49 24 52 27 69 44 15 9 12
Albania 13 31 18 36 24 82 47 10 22 13
Bosnia and
Herzegovina
34 56 26 56 30 74 48 15 2 10
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 38 48 24 44 28 59 18 8 4 10
North Macedonia 35 43 28 46 20 67 47 23 6 14
Montenegro 22 58 18 58 24 64 43 10 6 12
Serbia 36 59 32 70 35 68 60 24 17 13
Balkan Barometer 2021
Region 38 57 26 52 30 65 43 15 9 11
Albania 34 51 24 43 27 65 45 11 16 11
Bosnia and
Herzegovina
30 56 26 50 28 64 42 9 1 12
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 35 64 20 55 32 75 33 8 2 3
North Macedonia 46 54 34 54 33 66 49 25 10 15
Montenegro 51 64 30 54 35 62 42 18 11 5
Serbia 30 51 21 57 26 57 51 17 11 21
Balkan Barometer 2020
Region 30 47 22 49 25 69 43 8 3 17
Albania 14 32 15 36 19 69 41 6 4 26
Bosnia and
Herzegovina
29 46 20 46 27 63 35 4 1 19
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 24 47 25 47 23 79 34 7 1 7
North Macedonia 35 45 20 53 19 73 52 10 4 17
Montenegro 36 51 26 50 25 62 35 4 2 16
Serbia 41 60 25 64 35 69 60 14 6 18
Balkan Barometer 2019
Region 24 37 13 35 17 54 29 4 2 26
Albania 17 30 11 24 9 44 18 4 3 38
Bosnia and
Herzegovina
25 35 11 35 18 52 29 3 1 26
Croatia n/a n/a n/a n/a n/a n/a n/a
Kosovo* 22 37 10 34 12 70 27 3 1 10
North Macedonia 22 40 12 42 21 49 36 5 2 33
Montenegro 24 45 16 44 21 56 34 3 1 24
Serbia 34 36 19 31 19 52 28 7 4 25
Balkan Barometer 2018
Region 31 47 18 50 25 60 42 6 2 24
Albania 19 41 17 41 23 65 39 7 5 30
Bosnia and
Herzegovina
31 45 16 47 25 60 40 2 0 22
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 31 56 16 50 23 77 41 5 2 14
North Macedonia 37 44 26 49 27 64 46 9 4 18
Montenegro 27 51 13 38 28 38 24 2 1 19
Serbia 34 49 19 57 25 55 46 7 2 28