L70 Did you switch to online/digital services during the pandemic?
Economy Yes No DK/refuse
Balkan Barometer 2022
Region 39 61  
Albania 45 55  
Bosnia and
Herzegovina
26 74  
Croatia n/a n/a  
Kosovo* 60 40  
North Macedonia 42 58  
Montenegro 25 75  
Serbia 39 61  
Balkan Barometer 2021
Region 38 59 3
Albania 61 39 0
Bosnia and
Herzegovina
22 78 0
Croatia n/a n/a n/a
Kosovo* 49 51 0
North Macedonia 35 65 0
Montenegro 44 56 0
Serbia 18 66 16

 

L70a IF YES, please select all that applies
Economy It is easier and faster It is cheaper I couldn’t go out due to COVID-19
Balkan Barometer 2022
Region 81 41 37
Albania 80 31 46
Bosnia and
Herzegovina
85 33 35
Croatia n/a n/a n/a
Kosovo* 71 64 53
North Macedonia 90 39 30
Montenegro 76 23 33
Serbia 86 33 13
Balkan Barometer 2021
Region 74 18 42
Albania 73 22 58
Bosnia and
Herzegovina
78 29 23
Croatia n/a n/a n/a
Kosovo* 60 4 53
North Macedonia 88 23 29
Montenegro 76 16 32
Serbia 81 26 28

 

L70b IF NO, please select all that applies
Economy I don’t have a computer I don’t have the required skills to use online services I have no information what services are offered online or through digital platforms I’m afraid I have to agree and share my personal data I didn’t feel the necessity to switch to online/digital services
Balkan Barometer 2022
Region 11 30 13 11 61
Albania 6 45 18 4 48
Bosnia and
Herzegovina
12 26 16 17 55
Croatia n/a n/a n/a n/a n/a
Kosovo* 5 26 9 6 70
North Macedonia 12 30 11 18 63
Montenegro 10 27 12 8 72
Serbia 17 28 8 12 61
Balkan Barometer 2021
Region 13 24 17 12 55
Albania 20 36 15 5 52
Bosnia and
Herzegovina
11 20 21 12 58
Croatia n/a n/a n/a n/a n/a
Kosovo* 2 5 11 4 78
North Macedonia 14 31 24 20 43
Montenegro 13 19 16 13 53
Serbia 21 35 13 12 47