A10_04 How satisfied are you with Utility services (water and sewage, electricity, gas supply, telephone, Internet)?
Economy I'm completely dissatisfied I'm mostly unsatisfied Neither satisfied nor dissatisfied I'm mostly satisfied I'm completely satisfied DK/refuse
Balkan Barometer 2022
Region 9 19 28 34 9 1
Albania 4 19 32 41 3 1
Bosnia and
Herzegovina
11 20 27 36 5 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 11 21 23 28 15 2
North Macedonia 14 18 28 31 9 1
Montenegro 9 18 34 28 10 1
Serbia 7 17 24 41 10 1
Balkan Barometer 2021
Region 9 17 33 32 7 1
Albania 11 19 25 38 6 1
Bosnia and
Herzegovina
9 18 35 31 6 2
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 7 16 62 12 2 1
North Macedonia 12 17 23 37 11 1
Montenegro 14 20 28 33 4 2
Serbia 3 12 28 42 13 1
Balkan Barometer 2020
Region 8 17 33 34 7 1
Albania 7 25 35 32 1 0
Bosnia and
Herzegovina
10 13 31 35 10 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 7 17 38 35 3 1
North Macedonia 10 18 28 36 9 0
Montenegro 10 14 33 31 10 1
Serbia 6 15 31 38 10 0
Balkan Barometer 2019
Region 11 19 27 35 7 2
Albania 19 16 24 33 7 1
Bosnia and
Herzegovina
8 24 29 32 7 1
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 7 17 33 34 5 4
North Macedonia 7 16 24 42 9 1
Montenegro 9 17 29 37 7 2
Serbia 16 23 25 30 6 1
Balkan Barometer 2018
Region 10 17 31 34 7 1
Albania 12 26 28 30 4 0
Bosnia and
Herzegovina
17 16 28 30 7 0
Croatia n/a n/a n/a n/a n/a n/a
Kosovo* 8 19 30 35 8 0
North Macedonia 8 15 26 41 9 1
Montenegro 14 16 39 24 4 3
Serbia 7 14 35 35 8 1
Balkan Barometer 2017
Region 11 19 29 32 9 0
Albania 15 28 31 24 2 0
Bosnia and
Herzegovina
15 18 29 30 8 1
Croatia 8 16 25 38 13 0
Kosovo* 7 26 39 27 2 0
North Macedonia 9 16 27 32 15 0
Montenegro 14 18 28 33 7 1
Serbia 9 18 31 33 8 0
Balkan Barometer 2016
Region 12 22 30 28 7 1
Albania 21 31 29 16 2 0
Bosnia and
Herzegovina
18 17 31 24 9 1
Croatia 8 16 27 39 11 0
Kosovo* 13 31 34 19 2 1
North Macedonia 10 18 28 34 9 0
Montenegro 14 18 32 29 6 2
Serbia 9 24 32 28 7 0
Balkan Barometer 2015
Region 13 24 30 28 5 1
Albania 14 30 27 24 5 0
Bosnia and
Herzegovina
18 20 26 26 10 1
Croatia 8 18 28 40 6 0
Kosovo* 12 20 28 35 4 1
North Macedonia 7 19 34 34 6 1
Montenegro 14 20 27 28 8 3
Serbia 14 28 33 20 3 1