D33 Have you used the Internet for the following?
Economy Education News Shopping, including booking travel arrangements Entertainment Work/Business Communication with colleagues, friends and family Researching information for personal needs Paying utility and other bills Using government e-services I don’t use the Internet
Balkan Barometer 2023
Region 29 51 32 52 32 67 45 19 12 11
Albania 15 42 27 48 29 81 49 15 29 16
Bosnia and
Herzegovina		 23 52 35 54 31 79 55 17 3 7
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 30 42 35 37 31 42 14 4 1 1
North Macedonia 34 42 31 52 25 67 44 24 7 17
Montenegro 36 66 31 58 37 66 52 22 8 9
Serbia 37 62 35 66 40 68 57 30 22 17
Balkan Barometer 2022
Region 30 49 24 52 27 69 44 15 9 12
Albania 13 31 18 36 24 82 47 10 22 13
Bosnia and
Herzegovina		 34 56 26 56 30 74 48 15 2 10
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 38 48 24 44 28 59 18 8 4 10
North Macedonia 35 43 28 46 20 67 47 23 6 14
Montenegro 22 58 18 58 24 64 43 10 6 12
Serbia 36 59 32 70 35 68 60 24 17 13
Balkan Barometer 2021
Region 38 57 26 52 30 65 43 15 9 11
Albania 34 51 24 43 27 65 45 11 16 11
Bosnia and
Herzegovina		 30 56 26 50 28 64 42 9 1 12
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 35 64 20 55 32 75 33 8 2 3
North Macedonia 46 54 34 54 33 66 49 25 10 15
Montenegro 51 64 30 54 35 62 42 18 11 5
Serbia 30 51 21 57 26 57 51 17 11 21
Balkan Barometer 2020
Region 30 47 22 49 25 69 43 8 3 17
Albania 14 32 15 36 19 69 41 6 4 26
Bosnia and
Herzegovina		 29 46 20 46 27 63 35 4 1 19
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 24 47 25 47 23 79 34 7 1 7
North Macedonia 35 45 20 53 19 73 52 10 4 17
Montenegro 36 51 26 50 25 62 35 4 2 16
Serbia 41 60 25 64 35 69 60 14 6 18
Balkan Barometer 2019
Region 24 37 13 35 17 54 29 4 2 26
Albania 17 30 11 24 9 44 18 4 3 38
Bosnia and
Herzegovina		 25 35 11 35 18 52 29 3 1 26
Croatia n/a n/a n/a n/a n/a n/a n/a
Kosovo* 22 37 10 34 12 70 27 3 1 10
North Macedonia 22 40 12 42 21 49 36 5 2 33
Montenegro 24 45 16 44 21 56 34 3 1 24
Serbia 34 36 19 31 19 52 28 7 4 25
Balkan Barometer 2018
Region 31 47 18 50 25 60 42 6 2 24
Albania 19 41 17 41 23 65 39 7 5 30
Bosnia and
Herzegovina		 31 45 16 47 25 60 40 2 0 22
Croatia n/a n/a n/a n/a n/a n/a n/a n/a n/a n/a
Kosovo* 31 56 16 50 23 77 41 5 2 14
North Macedonia 37 44 26 49 27 64 46 9 4 18
Montenegro 27 51 13 38 28 38 24 2 1 19
Serbia 34 49 19 57 25 55 46 7 2 28