Economy	Total		It is possible and I am using this service.	It is possible but I do not know how to do this/do not have computer/Internet	It is not possible.	DK/refuse
H56 Is it possible to get your personal documents (birth certificate, citizenship, etc.) or permits or any other document - online?
Economy	N	%	It is possible and I am using this service.		It is not possible.	DK/refuse
Balkan Barometer 2023
SEE	6027	100	28	30	25	16
Albania	1010	17	57	32	10	2
Bosnia and Herzegovina	1010	17	7	27	40	26
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1005	17	36	45	9	10
North Macedonia	1000	17	19	21	36	24
Montenegro	1000	17	15	25	40	20
Serbia	1002	17	37	32	15	16
Balkan Barometer 2022
SEE	6029	100	26	22	28	24
Albania	1001	17	57	31	4	9
Bosnia and Herzegovina	1018	17	4	15	54	28
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1002	17	33	23	19	26
North Macedonia	1000	17	22	16	35	27
Montenegro	1008	17	8	11	47	34
Serbia	1000	17	35	34	10	21
Balkan Barometer 2021
SEE	6000	100	27	19	19	35
Albania	1000	17	56	23	7	14
Bosnia and Herzegovina	1000	17	6	14	42	38
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1000	17	40	4	2	55
North Macedonia	1000	17	18	23	23	36
Montenegro	1000	17	17	24	25	33
Serbia	1000	17	25	27	14	34
Balkan Barometer 2020
SEE	6020	100	17	24	30	29
Albania	1001	17	32	33	12	22
Bosnia and Herzegovina	1005	17	5	15	50	30
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1001	17	13	10	44	33
North Macedonia	1000	17	6	24	32	39
Montenegro	1012	17	24	24	25	28
Serbia	1001	17	21	37	18	23
Balkan Barometer 2019
SEE	6120	100	13	27	32	28
Albania	1035	15	26	35	16	23
Bosnia and Herzegovina	1003	21	9	23	45	23
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1023	8	9	22	44	26
North Macedonia	1036	42	17	33	12	37
Montenegro	1000	3	8	29	34	29
Serbia	1023	11	10	20	39	31
Balkan Barometer 2018
SEE	6025	100	9	26	33	32
Albania	1002	17	14	26	41	19
Bosnia and Herzegovina	1003	17	3	17	54	25
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	999	17	11	15	42	32
North Macedonia	1000	17	8	25	31	36
Montenegro	1005	17	22	19	25	34
Serbia	1016	17	10	34	19	37

Economy	Total		I prefer to obtain it online	I prefer to obtain it physically	I have no preference	DK/refuse
H57 Do you prefer obtaining your personal or any other documents online or physically?
Economy	N	%	I prefer to obtain it online	I prefer to obtain it physically	I have no preference	DK/refuse
Balkan Barometer 2023
SEE	6027	100	26	48	22	3
Albania	1010	17	47	38	13	2
Bosnia and Herzegovina	1010	17	11	53	30	6
Croatia	n/a	n/a	n/a	n/a	n/a	n/a
Kosovo*	1005	17	31	51	12	5
North Macedonia	1000	17	24	44	29	3
Montenegro	1000	17	18	51	29	3
Serbia	1002	17	26	53	20	1