WESTERN BALKANS DIGITAL ECONOMY AND SOCIETY INDEX 2024 REPORT

11 August 2025 | REPORT

The Western Balkans Digital Economy and Society Index (WB DESI) 2024 Report provides a comprehensive assessment of the digital transformation progress in the six Western Balkan economies (WB6) for period 2022–2023, benchmarked against EU standards using the EU DESI 2024 methodology. It evaluates four key dimensions - digital skills, digital infrastructure, digital transformation of businesses, and digitalisation of public services - highlighting both progress and persistent gaps with the EU. The report finds improvements in broadband coverage, ICT education, and certain business digitalisation areas (like e-invoicing and online sales), but identifies major shortcomings in advanced digital skills, 5G deployment, AI adoption, and online public service usage. It calls for stronger investment, policy alignment with the EU Digital Decade targets, improved data collection, and enhanced regional cooperation to accelerate convergence with the EU digital single market.

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